Front Desk Agent | Visit Mesa

Front Desk Agent

  • Employer: Delta Hotels by Marriott Phoenix-Mesa
  • Job Position: Front Desk
  • Compensation: Hourly
  • Industry: Hospitality
  • Position: Full Time

Application Deadline 05/31/22

At the Delta Hotel by Marriott Phoenix-Mesa, we strive to provide Purposeful Service: a perceptive and intuitive staff that knows what guests need and when.

The Guest Services Agent is responsible for providing the highest possible level of service to guests in an efficient, courteous, and professional manner.

Specifically, you would be responsible for performing the following tasks to the highest standards:
• Creating memorable guest experiences
• Checking guests in and out of the hotel in an efficient, courteous, and professional manner
• Listening and responding to guest inquiries using a positive, clear speaking voice
• Managing and resolving all guest complaints and compliments in a professional and courteous manner
• Answering the telephone in a professional manner and assisting guests with any questions, directions, etc.
• Ensuring that special requests are noted and fulfilled
• Communicating with all departments regarding in-house VIPs and any special requests/needs
• Promoting and selling special hotel programs, special rate packages, and upgrades, when appropriate
• Maintaining an up to date working knowledge of all property amenities as well as any special events
• Interacting with hotel associates in a professional manner; assisting other departments with necessary information
• Other duties as assigned What are we looking for?
• Present a crisp and polished appearance that is reflective of Marriott brand standards
• Deliver positive and upbeat energy that can deliver total guest satisfaction
• Demonstrate exceptional communication skills and the ability to work in a fast-paced environment
• Be able to multi-task, talk, and listen simultaneously while guests are present
• Must have the ability to communicate clearly and directly with guests using a positive, clear speaking voice
• Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact, and diplomacy to defuse anger and collect accurate information
• Strive to build and maintain good and productive relationships with all team members
• Possess a thorough understanding of the local area, including attractions and directions
• Be honest, reliable, and timely
• Maintain excellent timekeeping and attendance
• Demonstrate strong computer skills and a pleasant telephone demeanor.
• Must have the ability to work a varied schedule that may include evenings, nights, and weekends and holidays

High School diploma or equivalent.

Two years of customer service experience is required; previous Guest Service Agent experience is ideal. However, training may be provided for outstanding candidates who lack previous professional experience. To fully perform their duties, Guest Services Agents will be required to stand, carry, walk, reach, and bend. Must be able to stand for long periods of time during work hours. Must be able to lift and/or carry up to 10 pounds on a regular basis. What will it be like to work for the Delta Hotel by Marriott Phoenix-Mesa? Acquired in April 2015, Delta Hotels is an upscale full-service Classic Premium hotel brand, providing a seamless travel experience that has been thoughtfully designed with the essential needs of the modern frequent traveler in mind. With a strong presence in Canada, Delta Hotels is rapidly expanding across markets in the U.S. and around the world.

• Our Mindset: Pragmatic. We find pleasure and purpose in providing truly meaningful utilities for the modern traveler.
• Our Actions: Efficient. We harness the power of efficiency, meticulously focusing on what is actually important to our guests and delivering it flawlessly.
• End Results: Seamless. From our service to our amenities, every touchpoint is masterfully designed and prioritized to allow guests to glide through their journey without friction.

How to apply (front desk agent delta)

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